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GENERAL CONDITIONS OF USE AND SALE OF THE CLAPPIT SITE
With reference to the purchase of services and the related transactions made through this portal, please read the terms and conditions below carefully.
1. General conditions of sale (online-electronic commerce)
These conditions govern the online purchase and sale at a distance, through the internet portal WWW.CLAPPIT.COM and the other domains connected to it (for example and not limited to customer sales pages), administered and managed by BEMILS SRL, a company specialized in the development of web projects and advanced online systems, currently located in Via Ferri n. 3 - 20092 Cinisello Balsamo (MI) - Tel. +39 02 36522969 - Fax + 39 02 36522795 - [email protected], of the Titles or Tickets (defined below), which authorize access by the user or the carrier of the relative entry document (hereinafter referred to as the Customer) to initiatives and shows and cultural entertainment in general, as well as sports, on behalf of the Organizers (hereinafter defined), who, previously advertised also on the aforementioned website, will be held nationally or abroad.
WWW.CLAPPIT.COM, is a portal designed, owned, administered and managed by Bemils Srl, equipped with an advanced automated ticketing system ("Belive" module) which, approved by the Revenue Agency (Agenzia delle Entrate) and subject to prior authorization and certification according to SIAE, in addition to ticketing in the entertainment and entertainment sector is also operational for the supply of related services, with the issue of its own fiscal cards.
A) Titles or Tickets also understood individually, are the numbered, dated, and certified documents, issued by the Clappit website through the purchase made by the Customer via smartphone, tablet and PC, as well as from the call center, IVR (interactive automatic responder) and Totems. Totems are the latter systems that can always be activated from the portal's IT platform, which allow its bearer, who is normally combined with a single place in the reference area at the price paid and subject to control by the staff assigned by the Organizers, to be able to access in the place where the event takes place, in order to participate and/or attend it.
Once purchased, the ticket issued by Clappit cannot be subject to an onerous transfer to third parties, nor to intermediation, unless the further transfer of sale has been authorized in writing by the issuing company which, otherwise The agreement with the Organizers, it can be reserved to inhibit the validity of the ticket, with the foreclosure of access to the event against the bearer, who will only be refunded the purchase price paid at the time of the original issue of the title.
Clappit reserves the right to cancel the purchase of Titles or Tickets at any time and for any reason of a technical-organizational nature, the value of which, if paid and not canceled, will be promptly returned to the Customer.
In the case that the event should be canceled after the paper physical tickets have been delivered to the buyer, the refund can be made with the material return of the ticket to the issuing company.
B) Customer is the person who, through the service and sales tools adopted in the Clappit portal, buys Titles or Tickets that allow him or her to attend the event held by the Organizers. The customer, if a natural person, is to be considered a consumer and, therefore, subject to the relative legislation pursuant to Italian Legislative Decree 206/2005 - Consumer Code.
C) Organizers, even individually, are the legal or physical persons responsible for planning, organizing, and executing events. The Organizer has the right, by mutual agreement with the managers of the Clappit internet portal, to decide on the price, timing and procedures for placing tickets on the market which entitle you to attend events.
3. Registration on the site
Registration on the Site is free. To register on the Site and create the related account, the user must fill in the appropriate form, entering the required personal data, as well as an e-mail address and a password, and click on the ''Register for Free!'' Button in the section "Login or Register" on the website home page.
Registration is verified by double opt-in technology, by sending a code via SMS to be entered to confirm registration. It is absolutely and strictly forbidden for the user to enter, for the purpose of registering on the Site, personal data of third parties, false, invented, and/or, in any way, data that does not correspond to the truth.
3.1 What allows you the registration on the site
Registration on Clappit website allows the user to carry out, through the reserved and personal account, the following activities:
- Check the status of the most recent orders and view the archive of all orders placed
- Manage your personal data and modify it at any time
- Change your password
- Manage subscription to the Newsletter service
- Take advantage of resale and name change services, where available
4. Duration of reservations
Clappit provides the user with a limited period of time for the payment of the Access Titles.
The time is indicated at the top of the shopping cart summary page, it is called "time remaining to complete the transaction" and is highlighted graphically, clearly visible.
The purchase of the Ticket must be made within the time indicated by the system. After the remaining time to complete the transaction without the Customer having made the payment of the Access Ticket, the relative "reservation" will be canceled and the Access Ticket will automatically return to the sales circuit.
5. Payment instruments
The payment of the Titles or Tickets, which give the carrier the right to access the event, is allowed by credit card through Stripe (by way of example and not limited to VISA, MASTERCARD, VISA ELECTRON, POSTEPAY). Transactions made with this tool are absolutely secure and the sending of sensitive information through the internet uses a protocol with the highest safety standards on the market. The authorization to purchase by credit card is normally immediate and contextual to the confirmation of the order, while the actual transaction could take place and be accounted for in the days immediately following.
Where provided, the customer can also pay for tickets by online bank transfer, on the coordinates indicated in the reservation e-mail.
The purchase, where applicable, can be made also through PayPal, with connection via your account.
6. Price of Titles or Tickets and Clappit commissions
The price of the Titles or Tickets for the Customer's access to the event created by the Organizer is that established by the latter in relation to the specific geographical and numerical attribution in the agreed location of the single place purchased. The final price, the one indicated on the ticket, can include the commissions due to Clappit for presale rights. If the price does not include this right, Clappit will apply the additional fee due to the ticket, which may vary from time to time depending on the event, the methods of payment, shipping, and delivery of the entrance ticket. , as highlighted in the dedicated section in the reference portal, the payment of which will be followed by the issue of the related tax document. In case of revocation of the ticket or cancellation of the event, the Organizer will proceed to reimburse only the ticket price, while the commissions in favor of Clappit, unless otherwise agreed with said Organizer, will still be due for the services actually rendered.
The customer can request to receive the invoice or electronic invoice (in Italy) only during the purchase phase, by ticking the appropriate request box before payment and filling in all the billing information.
8. Confirmation of the purchase of Titles or Tickets
Each purchase of Titles or Tickets for access to the event is completed by a specific confirmation communication by e-mail to the e-mail address provided by the Customer when registering on the Clappit portal. A communication that must be kept, also for any disputes, and which summarizes in detail the customer's data, the price, the payment instrument used and the conditions of delivery of the security, the date and time of the event, as well as the number of the single-seat assigned and possibly the combination of the same with a specific geographical area of the location, venue of the event.
Once the transaction has been carried out and the customer decides to withdraw from the contract, pursuant to and for the purposes of art. 55 of the Consumer Code and the provisions of Legislative Decree 22 May 1999, n. 185 - art. 7, paragraph B, the customer has no right to reimbursement of the ticket price, nor of the commissions for the services provided by Clappit.
10. Cancellation or postponement of the event
Clappit is not responsible for any eventual cancellation.
The customer, due in any case the commissions for the rendered service, will be entitled to reimbursement of the after delegation by the organizer.
In case of event cancellation, the issued tickets cannot be subject to exchange with other events.
Clappit is absolutely not responsible for any inconvenience caused by changes in timetables or postponements of the dates of the events, conditions which, should they occur, are directly attributable to the Organizer and which, however, do not entitle the refund of the price of the title.
The Organizer is empowered to decide whether tickets sold and issued, in the event of postponement of the event, can be reused for another date and under the same conditions, with communication that will also be published on the Clappit portal. In the event of theft, loss, deterioration and/or destruction of the title, unless otherwise decided by the Organizer, the Customer may be barred from accessing the event and will not be entitled to obtain a refund of the relative price paid for the ticket. nor to its replacement.
11. Methods and times for collecting the Titles or Tickets
The customer is given the choice between the personal collection of the title at the venue box office of the location where the event will be held or at Bemils Srl, to which the purchase confirmation e-mail sent by the Clappit portal must necessarily be shown, and between the receipt of the ticket by courier or ordinary mail, according to what was decided at the time of registration and of the processed order on the Clappit portal.
The Ticket may also be collected personally by third parties, provided they are provided and authorized by the Customer with a copy of the buyer's document and with specific proxy, the latter editable in the format and with the details indicated in the Clappit portal.
While Clappit assumes no responsibility for the alleged delivery of tickets by ordinary mail, if shipping by courier should instead be requested, the Customer must take into account that the tickets will be sent within 48 hours from their purchase.
12. Use of Do-it-yourself service
The Clappit website allows the creation of events and the sale of tickets online in a do-it-yourself mode, with or without SIAE management or with free admission. The user through the functions of the Clappit website, owned by Bemils Srl, will be able to upload Content in the do-it-yourself mode, ensuring that they are adequate, constructive and relevant and free of potentially illegal elements or in any case unsuitable for publication, including but not limited to:
Content that potentially violates the privacy or copyrights of any person or entity.
Defamatory or offensive or potentially harmful content to any person or entity.
Pornographic, obscene, vulgar, indecent or intimidating content.
Content that offends freedom of worship, different cultures or ethnic groups.
Content that can potentially suggest or encourage any illegal activity.
The user will make all the necessary checks before uploading any content to the do-it-yourself platform, to make sure that the files are free from viruses or potentially harmful elements, and must in any case refrain from sending any Content that could in any how to interfere with the functioning of the Bemils Srl website, server and networks.
The user declares and guarantees that the content uploaded does not in any way violate third party rights including copyright, registered trademark rights or patents or confidentiality obligations.
In any case, Bemils Srl, will check the material uploaded by the user in the do-it-yourself section before loading the event of the event, to verify that the material is respectful of the points expressed previously.
The right of Bemils Srl to terminate your right to use the Services for a violation or infringement of these Terms remains unaffected.
13. Use of the Contact us and Chat service
You can contact Clappit's customer service via the "WRITE", "CALL US" or "LIVE CHAT" button located in the footer of the website. The personal data entered in the form or in the chat, such as by way of example e-mail or telephone number, will be processed only for the purposes requested by the user (for requests for information on the services offered by the commercial office, request for information) on events, on titles purchased from customer service).
By using the "Write us" and "Live Chat" services, the user does not subscribe to the newsletter service, does not subscribe to any mailing list and does not automatically create an account on the Clappit site.
14. Responsibility of Bemils Srl
All information (including but not limited to text, images, look & feel, links, graphics, sounds) is shown on this website "as is" and "as available". Bemils srl, partners, licensors and suppliers expressly exclude any warranty - implicit or explicit - including the implied warranty of merchantability or fitness for any particular purpose, in relation to the functioning of this website and the contents.
Neither Bemils Srl, nor licensors nor suppliers or partners make any commitment regarding:
the compliance of the website with the user's needs.
The correct, timely and continuous operation without errors of the website.
15. Third party content / software
Within the Clappit website, hypertext links to third party sites such as social networks (Facebook, Instagram, Linkedin) or customer sites (case history section and news, for possible insights on events). Bemils Srl assumes no responsibility for the contents of any third-party site linked to its website. The connection to these sites on the Bemils Srl website does not imply either the endorsement or the guarantee by Bemils Srl of the correctness or timeliness or suitability of the
16. Foreclosures and prohibitions
Tickets issued by Clappit cannot be sold to third parties and / or bagaraggio, nor can they be used for political, commercial, advertising and / or promotional purposes, also as prizes combined with competitions, unless prior written authorization has been received from Clappit and the Organizer, under penalty of possible and discretionary decision by the Organizer not to allow the holder of the title to access the event.
17. Processing of sensitive data
Pursuant to and for the purposes of Legislative Decree 196/03, on the protection and management of sensitive data, the internet portal WWW.CLAPPIT.COM, administered and managed by BEMILS SRL, a company specialized in the development of web projects and advanced systems on-line, current in Via Ferri n. 3 - 20092 Cinisello Balsamo (MI) - Tel. +39 02 36522969 - Fax + 39 02 36522795 - [email protected], the latter company responsible for the processing of sensitive data provided by the customer for the purchase of tickets, yes takes care to specify the following:
- By processing of sensitive data is meant any operation performed, even without the aid of electronic means, which concerns the registration, collection, organization, storage, consultation, processing, modification, extraction, comparison, use, interconnection, blocking, communication, sending, dissemination, cancellation and destruction of data, even if not contained in a specific database.
- The acquired data will only be used in the process of purchasing tickets for events and for any activities connected to the Clappit portal in relation to the services offered, which may also be carried out by appointed third parties.
- The processing of sensitive data communicated by customers will be processed both manually, on paper, as well as through telematic tools and supports. Their collection and management is guaranteed by security and confidentiality and these data will be used for the purposes solely referable and connected to the services offered by the Clappit portal, for the maximum duration allowed by the specific reference law.
- In the absence of the customer's consent, which must be provided by drafting and sending electronically a special form when registering on the Clappit portal, sensitive data will be used only for the sale of tickets and deleted when the event is defined. to which they refer.
- The data, for security, prevention and / or anti-terrorism reasons, as well as for activities related to the event, may be transmitted to the competent public security and judicial authorities, as well as to the Organizer.
- Customers, in relation to their sensitive data, may still request Clappit - Bemils Srl to be able to exercise, pursuant to and for the purposes of art. 7 of Legislative Decree N. 196/2003, within the limits and according to the conditions referred to in articles from no. 8 to no. 10 of the aforementioned decree, to obtain confirmation of the existence of its data in the company's management bank, to know the origin of the acquisition, the processing and the purposes for using them, to be able to request their modification, integration and / or the transformation into anonymous form, the blocking or inhibition, in whole or in part, of their use and / or for specific purposes, as well as their immediate cancellation.
18. Copyright and intellectual property rights
The contents of this Website and, in particular, but not exclusively, brands, logos, texts, photographs, videos, sounds, music, layouts, design, know-how, technologies, products and processes are owned by Bemils Srl, or are used with the permission of the owners and as a result are protected by copyright, trademarks, patents and all other existing intellectual or property rights, in accordance with applicable laws.
Therefore, nothing of what is contained in this Website can be understood or interpreted as granting a license or right to use any content of the same.
The use and registration of the name Clappit, Bemils and Belive are reserved.
The user is not authorized to register or use corporate names, company names, commercial names, domains or other names, which include the name Clappit, Bemils and Belive.
19. Product availability
The Clappit website may contain information on products and services made by Bemils Srl which may not be available in some countries. References to these products or services do not imply or guarantee their availability in a particular country. If the user is interested in products / services that are temporarily unavailable in his country of residence, he can contact Bemils Srl via e-mail at the address info (at) bemils.com.
20. Applicable law and competent court
21. Various and any
Cinisello Balsamo, April 2020