Name change terms and conditions

Name change Terms and conditions 

Object
1) BEMILS SRL, with a registered office in Via Ferri n. 3 - 20092 Cinisello Balsamo (MI), VAT number / Fiscal Code 05589050961 is a company specialized in the sale of online and onsite tickets for entertainment, cultural and sporting events.

2) Bemils offers users registered on the website www.clappit.com (hence also called "site") and the private labels connected to it, holders of an access ticket to a valid event, and a Name Change service through the website Clappit.

3) These general conditions govern the terms and conditions of the Name Change Service. These general conditions can be modified at any time. Users are invited to consult the appropriate section on the Site before using the Name Change.

4) For anything not specifically regulated here, please refer to the General Terms and Conditions.

Access to the service
1) The name change request can be made by the user who made the purchase.

1) The registered user who intends to use the Name Change Service must log in with his/her credentials on the website www.clappit.com. The user who has purchased on a private label connected to the Site will be able to access the Site using the credentials chosen for registration on the private label. To access the Name Change service, you must be registered on the Site.

2) To access the Name Change service, access your profile and then select the "My Orders" section. Open the order for which you want to change one or more names and click the option to change the name.

Conditions of the change name service
1) Once the data of the new ticket holder has been entered, a page will open stating that the request has been accepted. Depending on the delivery method you will receive detailed information. For ticket@home tickets, you will immediately receive the ticket by email, for other delivery/collection methods you will receive the details on the procedure by email.

2) The cost of the Name Change Service is €2.50 per ticket.

3) The times for the Name Change are indicated by the organizer. Due to organizational needs, the maximum term set may vary.

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