The ticket for events in print-at-home format has now conquered everyone.
Event organizers and spectators agree on the practicality of this form of access, but it is good to know some important aspects.

First of all, print-at-home tickets are not considered by the fiscal legislation on the show, a digital access ticket.
Despite being sent from the ticketing platform to the spectator, almost always as a PDF e-mail attachment, it is not a digital title.

The only tickets for entertainment events considered digital titles are smartphone passbooks and all other forms of dematerialized titles, such as cards and RFID technologies.

This is what the norm refers to.
The spectator must print, with his own means, the print-at-home ticket and present it at the entrance.
Of course, the print must ensure the readability of the QR code or bar code.

The reason is that the print-at-home ticket in Italy requires the use of certified access control to validate tickets.
Then the ticketing system and access control both certified. Access control is also mandatory if the organizer activates the automated ticketing system to sell paper tickets and print-at-home tickets at the same time.

For Clappit organizers, access control, in addition to being mandatory by law, proves to be an extremely valuable tool for many reasons.

• Monitor participants flow, gates and control locations
• Monitor access data in real-time
• Ensure the security of the event
• Avoid even trivial scams, tickets printed several times
• Validate pass
• Validate badges
• Validate vouchers for additional products/services purchases 
• Get post-event charts to improve the following editions

With the print-at-home ticket, the organizer has the opportunity to take advantage of more space to communicate on the ticket, enter event information, sponsor, images.

And what are the benefits for the spectators?
Surely such practicality and immediacy in receiving the ticket, immediately after buying it. Also, there is the saving of shipping costs.
Clappit, unlike several other ticketing platforms, unless requested by the organizer, sends the tickets for printing at home for free.
Another advantage of the important print-at-home ticket is to cancel the risk of loss or deterioration that instead involves a paper ticket.

Find out how to activate print-at-home tickets with Clappit Full Ticketing.

The fiscal legislation on the show provides very precise management of free tickets.
It is an aspect that usually the new organizers do not initially consider, with the risk of having unpleasant surprises in the final calculations of the event.

The fiscal regulation defines a maximum number of free ticket issues equal to 5% of the capacity communicated in the event opening permit.
If therefore, by hypothesis, the capacity of a theater for a given performance is 2,000 seats (regardless of whether they are seats, standing or with choice in the plant) the maximum number of free tickets is 100.

It is necessary to fully understand the concept of 5% of free tickets on the capacity of the event, because the organizer's needs may require exceeding this number.
So it is not possible to issue other free tickets?
Not at all. The legislation foresees this situation, the big difference is as follows.

• On the total of the free tickets within 5% of the capacity, the organizer will not pay the VAT.
• On the total of the free tickets over 5% of the capacity, the organizer will pay the VAT, which will be calculated on the value of the highest rate provided in the event opening permit.

Attention then to the management of free tickets, premised that usually, the organizer generates its revenue mainly of ticket sales and therefore does not have ample emission margins of free entry tickets.

Read how we support the organizers on this and other aspects concerning the management of the event in compliance with the legislation on the show.

It may happen that you need to change the date or even just the starting hour of an event.
The modification is allowed but involves a whole series of actions and additional management by the organizer and the ticketing platform.

First of all, in Italy, it is mandatory to notify it to the SIAE office of competence that has released the permission for the opening of the presale.
On the normative side, the change, including the change in the time, entails the need to present two C1 models for the calculation of the taxes to be paid.

We remind you that Clappit ticketing system allows you to quickly export the C1 (tickets) and C2 (season tickets) fiscal documents in PDF format, daily and monthly, with which the organizer always has the situation updated and checked for any checks.
The C1 model is added because the platform will have to create and configure a new event with the updated date and time and close the event already on sale.

And spectators who have already bought?
In addition to all legal and technical obligations, it is essential to notify all customers who have already purchased the ticket to inform them of the change.

Customers have the right to cancel the ticket and obtain a refund, in case they can not participate in the new event date (not in case of event cancelled or event postponed due to force majeure) but they will have to send the original ticket to the ticket office to proceed to the formal cancellation.Otherwise, the title of access already in the hands of the spectator will be kept valid in order to attend the event.

As is easily understood, even a small change in the time of the event gives rise to an important series of obligations, additional work, and risk of withdrawal that is advisable, as far as possible, to avoid.

Organizing an event is a professional activity that requires the fulfillment of a series of regulatory obligations to guarantee security, taxation and other fundamental aspects.
One of these is surely the understanding of the main points to be satisfied in SIAE office to be able to activate the advance ticket sales as soon as possible, especially on online channels.

The organizer who for the first time faces the world of ticketing in Italy, in addition to the choice of the ticketing platform, is obliged to prepare and obtain a series of documents at the SIAE office. Warning! We refer to the part of the responsibility of the SIAE relating to the sale of tickets and not to the regulation of copyright for any music or representations of works deposited.

This is often a reason for confusion to the organizers.

The legislation on entertainment, relating to the sale of tickets, imposes the need to use an automated ticketing system, approved for the certification of collections through smart cards provided by the SIAE to the approved platform, in collaboration with the Agenzia Delle Entrate.

Firstly, the SIAE office of territorial jurisdiction is the one related to the location where the event takes place.
In other words, if a company fr is from Milan but the event will be held in Rome, the organizer will have to go to one of the mandates of competence or online after authorization.

At the SIAE office, the organizer must obtain the so-called permit for the opening of the event. Clappit personnel will request permission to enter the event in the system with all the configurations planned. The data required by the event opening permit are as follows.

• Event title
• Organize company name 
• VAT number and fiscal code
• Name of the venue (stadium, building, theater, etc.) with the address
• SIAE Local Code/BA Code 
• Date and time of the event
• Gender code SIAE event (each genre has a code, for example, sport, concert, etc.)
• VAT rate, which derives from the genre (code) of the event
• The indication of entertainment event or show with the rate if it's an entertainment event
• Description and image

Then there is other essential information to be communicated beforehand to the SIAE office of competence, such as the type of tickets. The type of tickets indicates in a sort of table:

• Sector/order of place
• Rate (for example whole, reduced, early bird, etc.).
• Price
• Presale
• Total pre-sale price

The SIAE will also request data from the ticketing platform used:

• Release system code
• Company name and VAT number

To conclude this introduction dedicated to the organizers who are approaching the world of fiscal show events, we leave two useful links on the SIAE website regarding the rules on show and ticket sales.

Read automated ticket offices

Download the "Permit Shows and Treatments"

An expert organizer subject to SIAE Italian regulation should know very well the meaning of B.A. code, or local code because it is one of the mandatory data to be transmitted to the ticketing system, in order to start selling tickets online.

We can well understand, on the other hand, that an event organizer at first experience (or first experience in Italy) is not aware of all the requirements necessary to put tickets on sale, certainly absorbed by a long series of activities.

From a purely formal point of view, the local code or code B.A. is a 13-digit numerical code that identifies the place or the structure where an event takes place.
The code B.A. refer therefore to a small building, a theater, a stadium, etc. and it is the SIAE office, through their local offices, which deals with the census of all the venues dedicated to entertainment events.

It should be noted that the local code refers to the place where the event occurs, so in the hypothesis of a multiplex cinema, each screening room will have its own code B.A.

If an event organizer is not aware of the local code of his interest, he can contact the SIAE office to request it. But we must be very careful, the territorial competence refers to the place where the event takes place, not where the organizer or of the promoter company of the event is from.

Where you can find the code? In the event that the event organizer has already notified the competent SIAE of the official notification of the opening of the event, you can find the local code in the relevant form.

Clappit is the brand with which Bemils Srl, our company, manages ticketing services.
Clappit is based on the Belive proprietary system, approved by Agenzia Delle Entrate on November 16th, 2011, with provision 2011/165257.

Belive is suitable for issuing access titles according to the SIAE standards both for show activities (eg theater, cinema, concerts, etc.), and for entertainment activities (for example, dancing entertainment with recorded music, bowling, go-kart, etc.).

In April 2012, Bemils was authorized to use Belive to issue third-party access rights with its own fiscal cards, since then we can sell your tickets with our Clappit brand.

Both as Clappit and Belive, we also have a version of the system suitable for issuing access titles for all those companies that are not subject to the fiscal obligation to use approved automated ticketing systems.

Since August 2014, Clappit ticketing system is the first and only way to sell tickets in online do-it-yourself mode, even for shows with SIAE regulations.

The last certification obtained has evolved Belive to version 4.0 (with the approval of the Agenzia Delle Entrate with protocol number Prot. 2018/162124 of 20 July 2018.) which allows you to simultaneously issue access tickets and fiscal receipts with Epson FP series certified printers .

Furthermore, thanks to the integration with the Evolsi card printers, Clappit can also print on PVC substrates, with and without RFID.

The public, more and more careful and demanding, wants original emotions and personalized services. With the Clappit ticketing system, the live event turns into a complete experience.

What does Full Ticketing mean and what allows you to do?

Clappit offers Full Ticketing, an innovative ticketing model with every function to organize memorable events.
A complete service, a clear and personalized offer for the sale of tickets, products, and services, sold together or separately, with the convenience of having only one supplier.
With the Full Ticketing, the ticket is just the beginning of an amazing journey that fully satisfies both the organizer and the spectator.

• Sell special packages and complete experiences to engage your customers.
• Make your official website the first choice, for Google and the customers.
• Cultivating the user base means making the event grow.
• Content, SEO and social: to present the event at his best.
• Work according to the law and avoid the risk of penalties with the Clappit certified ticket office.
• Modern solutions to sell at the venue with box office, and the possibility of renting materials like printers or access control kits.
• Check sales at any time and receive precise and punctual payments.
• Choose the type of ticket to sell that best suits your event.
• More security and no more long queues with certified access control.
• Create professional passes with graphics and customized controls.

The modern spectator wants more, it has new needs: the ticket only partially satisfies his wishes.
He wants to live and share unique and special experiences with relatives and friends.

The public is willing to spend more money to experience quality moments, evocative experiences. Clappit Full Ticketing methodology and technology allows you to sell customizable packages online to enhance the ticket and enrich it with collateral products and services, to make cross-selling and up-selling strategies.

A simple and unique purchasing process for tickets, merchandising, transport, parking, food and beverage, donations, insurance, fun experience and any other element useful to make the show cured in every detail.

Some proposals appreciated by the public, which you can realize with Clappit are:

• Ticket plus parking.
• Ticket plus transportation (shuttle, train).
• Ticket plus food & beverage.
• Ticket plus merchandising.
• Ticket plus special experience (meet & greet, dedicated areas, etc.).

The packages make the event complete, original, unique and loyal viewers.

With the box office application, Clappit offers the possibility to rent one or more thermal printers to print and sell tickets at the event venue.
It is very important to have a box office application, to meet the request of customers arrived at the event without having purchased the ticket in advance.
The box office is ideal to maximize the participation of the public to the show.

Small, comfortable and easy to use, with Clappit you can rent thermal printers:

• Boca.
• Custom.
• Zebra.

You can connect the thermal printer to a computer with the Windows operating system, equipped with an internet connection and, thanks to a configuration wizard, the printer it is ready to be used.
Thanks to the optimization between hardware and software, Clappit ticketing system achieves excellent printing speed performance of tickets per minute.

Clappit also offers a mobile solution, very convenient for the sale of tickets at the box office, with an Android app for tablets, simple and fast, which uses portable Bluetooth printers. 

Clappit allows the sale of different types of tickets, to meet the different requests and needs of event organizers and spectators.

Print-at-home tickets
Tickets with home printing that the customer receives attached to the order confirmation e-mail. It has to be printed at home and present the day of the event.

• The organizer can extend the ticket sales phase close to the date of the event because print-at-home ticket cancels shipping times.
• The ticket is customizable and the organizer has some spaces available for advertising, sponsors, and communications.
• The organizer can also use the print-at-home ticket for additional products and services.
• It prevents the spectator from having to queue at the ticket office and the ticket is always available in the e-mail box.

Dematerialized or digital ticket
Extremely convenient and practical to use the digital ticket is used with various supports, such as smartphones, credit cards, loyalty cards, or devices with RFID technology (such as bracelets).

• Ideal to load other titles like additional products and services purchased.
• Apps are available for iOS and Android.
• It prevents the spectator from having to queue at the ticket office and the ticket is always available in the e-mail box.

Paper ticket
It is the classic paper ticket with an anti-counterfeit hologram issued with a certified thermal printer.

• You can print the ticket with special graphics.
• Enter the event logo.
• Massive prepress of tickets is possible.
• In case of need, it allows performing access control by tearing the mother coupon for verification.

The paper ticket can be:

• Withdrawn at the event venue. In this way the organizer can sell the tickets until the last available moment, starting the withdrawal at least 2 hours before the start of the show.
• Courier shipment. Usually used for large events, it allows you to send tickets in Italy and abroad. Clappit provides the entire fulfillment and shipping process. The viewer receives the tracking code by e-mail to track the shipment.

Clappit charters thermal printers for printing tickets at the event venue. For more information visit the dedicated page.

Users purchase tickets, products, and services with greater confidence and awareness, directly from the official website of the event or organizer. Organizer's website is also usually the first "choice" for search engines.

Clappit creates private labels with a customized sales process to improve the user experience and user interface for your audience, with customized features and a look and feel that is faithful to the brand and the values it transmits.
Every detail is created to guarantee a coherent customer journey, to stimulate the involvement of the participant and to enrich the offer.

Another very important advantage is to obtain, thanks to the ticket sales, the data of the users. That's important, in order to dedicate targeted marketing actions.
Promotions, offers, discounts, dedicated sales, and everything that will encourage the loyalty of viewers. With Full Ticketing, the organizer also has social and online marketing capabilities, free tools such as the purchase widget and the Facebook Store.

The private label also improves, among other things, the natural positioning on the search engines of your brand.
It is now known how important it is: more traffic on the site is equivalent to higher sales.

Clappit's Full Ticketing includes an access control system certified by SIAE and the Revenue Agency, able to validate any type of ticket, paper or digital, in a short time.

As every event organizer knows, the moment of access control is crucial for the success of an event and is one of the most delicate parts for the participants.
With Clappit access control, each operator is able to control from 500 to 800 entrance tickets per hour, avoiding the formation of long queues.

Clappit offers event organizers three access control methods.

• Clappit Access Control: the mobile app for Android devices.
  Professional and free, it allows you to scan QR codes conveniently with your smartphone's camera. With the help of a Bluetooth reader, it also allows also barcodes lecture.
• Web Access Control: the ideal solution for checking entrance tickets from a desktop or laptop station. Perfect for theaters or cinemas. Allows you to check tickets with a barcode reader.
• Turnstiles: ideal for large events and venues. Clappit is certified to integrate the access control system with Ivrea Sistemi turnstiles, already used in different Italian locations.

Clappit access control system allows:

• To manage entry gates to be associated with tickets to sort the public, ideal for large-scale events.
• To display a report with a graph in real time to monitor the flow of spectators with details of tickets validated hour by hour, the number of participants still expected and the number of tickets checked per station.

We remind you that access control is mandatory in Italy, in case of online ticket sales with print-at-home tickets.
Access control is enabled for registered organizers who have already published an event on our Clappit portal.

Access control is included in the basic package of ticketing services for paid events and events subject to Italian SIAE regulation. Of course, access control is also available for free events, in order to better manage the flow of participants and increase the quality, safety, and success of the show.

The Clappit event ticketing platform offers the organizers various, and very simple solutions for the rental of access and ticket control equipment.

Clappit has created a quick and easy access control system: an Android mobile app that can check barcodes and QR codes, directly with the smartphone camera or in combination with a reader connected via Bluetooth.

Find out more about Clappit Access Control

The choice of how many access control stations to activate naturally depends on the size of the event and the useful time, in order to allow the entry of all the spectators. In general, Clappit recommends renting one or more access control kit for each entry gate, plus some security escorts.

Important! Clappit access control application is regularly certified in compliance with the Italian law on the entertainment and therefore guarantees total precision.
In Italy, access control is mandatory by law when the organizer sells tickets in the print-at-home format.

The best combination offered by Clappit for access control of an event is a Samsung smartphone (with the Clappit Access Control app pre-installed already configured to validate the event's tickets) with a practical support to hook it to the arm (type running) and a modern, light and rapid scanner to read barcodes and QR codes.

The quality of the code reader chosen by Clappit allows a quick scan of the codes even in conditions of reduced brightness and, if a situation requires it, even directly from the monitor of any smartphone, provided of course you can view the code in full and in good quality.

This mobile solution is practical, safe, performing and also has a low cost, to allow any organizers to check the authenticity of the tickets sold.

Clappit access control, in addition to offering many features, even in real-time to control entry to the event, is fully integrated with Full Ticketing (tickets and product packages), the Pass System (pass management, badge) and Expo Exhibitor (stand and fair management, exhibitors).

Access control is a very delicate process and it has fundamental importance during an event.
Ensuring the authenticity of tickets ensures the organizer to avoids fraud and, at the same time, significantly increases the level of security of the event.

Clappit recommends always to use the access control, because it means for the organizer to have data related to the flow of participants in real time and post-event, in order to have precise information and to correct any critical situations during the live.

Another very important aspect, which every organizer will always have to consider, is the obligation to use certified access control for fiscal events in Italy if the organizer decided to sell print-at-home tickets.
Pay attention: Italian legislation requires to physically print the ticket because it is not considered a digital title, as a Passbook ticket, even if received by e-mail in PDF.
The spectators then, after receiving the confirmation e-mail with the ticket attached, proceed to print it (with a simple printer) and take it to the event.
Security personnel will perform access control by scanning the barcode or QR code with portable optical readers.

In any case, tickets control is obviously the best practice for every event. With our free Android app, Clappit Access Control is very simple, fast and secure.
For already active organizers, you can download the app for free from the Play Store, after logging in, choose the event to be checked and start reading QR codes directly from the device's camera.

Fast and precise, Clappit Access Control app tells you, with respective sounds, the validity or otherwise of the ticket and shows you, at the same time, the information for every title.
If you don't have Android phone available or you need to check multiple access control points for your event, you can ask us to rent one or more smartphones or complete kit (smartphone + barcode reader).

Clappit access control, in addition to offering many features and high speed of ticket reading, is fully integrated with Full Ticketing (tickets and product packages), the Pass System (pass, badge) and Expo Exhibitor (stands, exhibitors).

Clappit Expo Exhibitor web app simplifies the management of exhibition spaces and exhibitors, opens up new scenarios to attract, engage, reward and measure objectives in real time.

With Clappit Expo Exhibitor, the fair returns to be that historic place for meeting and participating in different worlds, cultures, economies, and products.
Thanks to innovative online services, Clappit supports initiatives by institutions, producers, exhibitors and visitors looking for contacts, businesses, and news. Several figures with transversal objectives that are concentrated in the short and intense duration of the fair.

The new Clappit web app allows:

• Convenient service for creating, assigning and sending access passages 
• Monitor in real time both pass and visitor flow 
• Manage the activities of the stand for the leading and conversions: monitoring and recording visits, saving data, sending orders
• Realize personalized communication, gamification activity, rewarding activity, loyalty program

Learn more about the features of Clappit Expo Exhibitor

In addition, Clappit Expo Exhibitor is fully integrated with all the features of Full Ticketing, to stay on the cutting edge of every aspect of the fair.

Clappit Expo Exhibitor is Clappit's new web app dedicated to the world of fairs and exhibitors.
Many innovative features to simplify the management of exhibition organizations of any size and open new scenarios to attract, engage, reward and measure objectives in real time.

Discover all the features of Clappit Expo Exhibitor

The organizer of an event, in addition to ensuring the best possible experience with a reliable ticketing system, needs to worry about safety.
Spectators safety, service staff safety, artists safety, and it must have the greatest possible control over the whole venue or location where it takes place the event.

Here is where the need arises in the first instance to equip certain categories of people with a pass: safety, control, practicality.
We know well, of course, the appeal that this particular title infuses in the perception of the spectator, for this reason, the passes have then begun to spread and evolve as a true brand and communication tool, especially in business events, more and more spectacular.

Depending on the type of use, a pass requires a different connotation for the crew, guests, VIPs.
It can be realized to have only an entrance and exit control function, like a badge. 
Or it can use to check the entrance of every single area of a venue: ticket office, lounge, VIP tribune/VIP areas, restaurant, press room, strippers, etc.

An event pass can be really simple, with reduced graphics, no possibility of control.
But be careful, this kind of pass can be an unauthorized way to access an event, because an attacker could reproduce it and make it "turn" to more people.
These days it is good and recommended to have the maximum control before, during and after an event, unfortunately, seen the many tragedies that occurred in the past.

Basically a pass can have different sizes and qualities, usually it is a format A6, or a quarter of the classic A4 sheet. It can provide customized graphics and information, a QR code , data and photos of the bearer, type of pass and areas to which it has access.
It all depends on how it is done. There are still too many organizers who waste precious time or human resources to follow the creation of lists, assembly and delivery of the pass.

Clappit has developed an automated mobile and PC system, to realize and manage the creation of the sending of passages in a quick, safe and practical way. Whether it's a bagde, a VIP pass, an organizer pass in person with management of all areas and permits, Clappit has the integrated solution with certified access control.

Discover all the features of the Clappit Pass

Clappit allows the event organizer to also automate the emission of passes or badges for crews, authorized personnel, or guests.
An activity that often still involves laborious manual management to obtain a modest result.
With Clappit you can make passes for different types of events: shows, sports events, concerts, corporate events, fairs, conventions, meetings and much more.

With the Clappit pass creation system, the organizer can customize staff passes in a variety of ways.

• You can enrich the pass with the creativity of the event or your logo, front, and back. To make your brand the absolute protagonist.
• You can massively import and automatically insert the data that must be present on the pass.
• Passes can be sent directly from our web app, via e-mail.
• An identification photo can be inserted on the pass: you can import it from a computer or acquire it via webcam directly on the event site.
• The badges can be coded with barcodes, QR codes or RFID tags, for reading with special readers capable of detecting presence. For this reason, the access control system by Clappit can be integrated also for reading the passes.
• With the Clappit pass management system, it is possible to modify the permissions for the areas of the event. You can allow or deny access to certain areas of the venue to different groups of people. One person may be allowed to access to the car park, the restaurant, and the meeting room, for example, but not to other areas.
• The badge is printed on A4 paper to be folded in two, laminated and hung around the neck. Do not you have the material to do it? Do not worry, Clappit can also supply pass holders and lanyards, or other practical solutions.

The pass, also called badge, is the personal identification document that is given to each person involved in a small or large event.
Passes are essential for the security of every event: concerts, shows, corporate events, meetings, congresses, fairs and more.

With Clappit Pass System you can independently create the passes for your event and send them directly to interested people via e-mail or web app.
Customers receive them by e-mail, in print-at-home format or digital format, usable directly from the smartphone.
Your brand or your event will always be the real protagonist, thanks to the ability to customize layouts.

To provide a complete Full Ticketing service, Clappit makes available to the organizers, on request, also the following products, ideal for any type of event.

• Pass holders, or badge holders. These are the covers in which to insert the printed pass, generally made of plastic. To protect pass and preserve identification codes. They are made of durable plastic with buttonhole, brooch or clip, to be easily transported.
• The lanyards, in rope or ribbon, possibly customizable with the logo of the event or the organizer. Ideal for transporting passes comfortably, without the risk of losing them.
• Tyvek bracelets: they are the single-use identifying bracelets on which a barcode can be printed that allow recognition during the control phase. They can be customized with the event logo. These bracelets are light but at the same time resistant to tearing and tearing. These identifying bracelets are waterproof and very comfortable to wear. They can replace the classic card-shaped pass.

Of course, you can!
Clappit ticketing platform has extended a whole series of specific services for corporate events. The business event is increasingly at the center of the media plans of large companies and the brand is now considered a stage star.

And so, almost forty years after the star strategy illustrated for the first time by Jacques Séguéla in the unforgettable book "Hollywood laves plus blanc", the brand returns to being the protagonist also in the main stage.

Clappit does not deal with the physical organization of the event, but collaborates with organizers, event agencies and organizational secretariats, in order to offer targeted, innovative and online services to simplify the processes.
Read the case history of the Erbolario

Thanks to the flexibility of the system, Clappit offers personalized guest journeys to ensure maximum consistency with the image of the client and the event.
Tickets, passes, badges, private registrations, customized invitations, real-time access control to better follow every programmed moment of the event and greatly increase the level of security.
Read the Anes case history

Clappit also allows the use of gamification, rewarding and loyalty activities, that is, to implement initiatives to increase participants' engagement, the distribution of gadgets or prizes.
Read the case history of Marchiol

The Clappit ticket office is officially certified for the Boca , Custom and Zebra thermal printer models. We are available to certify, on request, other thermal printers, including the Evolis Pebble .

Thermal printers have the characteristic of being very robust and durable . Instead of cartridges, they have a head that guarantees the printing of a large volume of tickets .

The model of printer we offer for hire to the organizer is Boca Lemur , which prints out the tax information of the ticket in black. The Clappit ticketing system also allows you to insert a trademark or other graphic elements such as icons. Of course it will be necessary to always keep in mind the reduced space available. The paper tickets that Clappit uses, always guaranteed by Boca, are 8 or 4 inches, pre-printed in color and with an anti-counterfeiting security hologram .

Another interesting feature of the Boca Lemur printer model is the equipment of the cutter . Thanks to some features of the Clappit ticketing system, it is possible to use the cutter to automatically obtain the separation of tickets , or groups of tickets, for each order.

With the latest certification, the Clappit ticketing system allows context tickets to be issued and receipts with Epson certified FP series printers.

Furthermore, with the Evolis certified card printers , Clappit also allows printing on PVC media, with and without RFID .

As for the printers to be used for the ticket format for home printing or ticket @ home, all laser and inkjet printers are included.

Check out the details in the Full Ticketing section dedicated to the Box Office

The Clappit ticket office allows you to make the most of every channel to maximize your event sales. In addition to enhancing the power and convenience of online ticket sales, with Clappit you can also activate box office sales at the venue. This way you can sell your show tickets until the last minute.
The possibility of opening a box office at the place of the event also allows you to activate another way of delivering the ticket to the spectator, or the reservation paid on the web with the collection at the place of the event. The spectator buys on the site and collects the paper ticket at the cash desk on the day of the show.
The Clappit ticket office is equipped with a box office application for web or mobile Android and offers solutions for events of all sizes. From the fixed cash desk with personal computer and thermal printers for classic paper tickets, the mobile app for Android tablets with bluetooth portable thermal printer with print on paper roll, receipt type and customizable with your brand.

Clappit is a ticketing system for selling on different channels. Tickets can be sold online directly from the Clappit portal. Or we can create a private label customized with the brand, the colors and the graphic layout of your site, so the sale can start directly from the pages of your site.

Often many show organizers rightly also need to manage the sale on the place where the event takes place. This entails the need to adopt a solution that includes a specific thermal printer for ticketing and an access control. Both tools must be certified with SIAE and the Inland Revenue and Clappit can of course provide both.

The ticket sales box office is a web-based application that does not need dedicated installations but simply a common desktop PC connected to the internet. The interface and features are simple, fast and practical.

Access control can be performed with a laser emulator with keyboard emulation connected to the PC or with the Clappit Access Control Certified app for Android systems.

The box office allows you to carry out all the operations necessary to better manage the ticket office at the box office: issue of entire tickets, issue of gifts, reductions and service titles, C1 and C2 tax reports, customized reports for cash closures and for all your other needs.

The box office allows you to maximize sales up to the last minute, even on the day of the event, until the cash desks are open. Or you can buy tickets online before leaving home and go to the ticket office only to collect the tickets.

With the local ticket sales point we also supply our Clappit paper tickets with an anti-counterfeiting security hologram and can be customized with the thermal print of the event logo or promoter company.

No. With the Clappit ticketing platform it is not necessary to purchase a software license to open a ticket office because all ticketing services are provided directly from the web. In this way, each organizer can focus mainly on the marketing and promotion aspects of the event without having to worry about the technological and installation aspects of the programs.
The promoter of the event uses the ticketing system with a rental contract that, basically, is simply regulated with a percentage of the ticket sales.
This solution uses all the power and advantages of the internet to simplify, optimize and maximize the sale of event tickets.
The advantages are many, for example the support to the organizers that Clappit provides through a remote connection and can also intervene in real time directly on the client's PC.
Another significant advantage is the protection and security of data, which is safe in our specialized data center and does not reside on a local server, exposed not only to attempts at theft but also to human errors, short circuits, flooding, fires, etc.
With the Clappit ticketing solution you can sell tickets without worries , the only activity that you will have to "worry about" pushing with all your strength will be the promotional and communication one, in order to spread the spread of your event to the maximum.
Discover the convenience of prices for the Clappit ticketing system.

Clappit sends the confirmation e-mail registration completed the purchase process.
Check to see if your e-mail did not end up in your spam or spam folder and you typed the correct e-mail address. As an example, here are some common mistakes. Entering a wrong domain (gmail.IT instead of gmail.COM), typos (lucarossi @ ... instead of luca.rossi @ ...). In case of further difficulties, try also to close the navigation window, delete the history and any cookies, reopen the browser and repeat the process.

Clappit is a certified ticketing platform and for obvious security reasons it is not It is possible to delete the user yourself. To request the removal of your registered user, please contact necessary to do so explicit written requests via our contact page.

NOTA BENE! Per motivi di sicurezza, non sarà possibile la cancellazione dell’utenza se esistono collegati al profilo degli organizzatori o degli eventi pubblicati ancora da svolgersi, in corso o finiti da meno di 15 giorni lavorativi.

If you have forgotten or lost your login password, simply go to this password recovery page. You will find a field where you can enter the e-mail address you used when registering.
Clappit will send you an e-mail with a new automatically generated password to access the site.
PLEASE NOTE! For security, we advise you to change the automatically generated password again on the first access and keep it with care.

Finding the list of purchases made is very simple. All your orders are stored in your user profile.
Log in to the Clappit website .
Open the drop-down menu under " Consult your profile on Clappit " and click on the "View your profile" button.
Under the heading "Customer functionality" go to the " Order summary " section.
Once in this section, you will find the list with all the orders related to the purchase of your Clappit events.

PLEASE NOTE! In the Clappit order list you will find only orders placed on the pages of our Clappit site and not those related to event orders in collaboration with third parties or other websites.

You can change your access to Clappit in just a few clicks.
Log in to the Clappit website .

Open the drop-down box under the heading " Consult your profile on Clappit " and click on the "Consult your profile" button.

Under the heading "Customer functionality" go to the first section " Change data ".

Once you have entered this section, you can change your name , surname , e-mail address , password and telephone number .

To confirm the data change, click on the "Update" button.

From the main menu, go to your profile and choose " My Addresses ".

From this section you can manage all your addresses divided by the three existing types: billing, shipping, primary .

Each type can have one or more addresses, in which case you must always specify which is the primary address among those entered. The primary address is the one used by default by Clappit for the purpose of the operation.

From the main menu, go to your profile and choose " Contact Information ".

Remove the check mark next to the newsletter subscription area. To apply the change click on Save change.

The Clappit ticketing platform allows you to create events with ticket sales also as a subscription   in a fixed shift , of course   in compliance with the law   on the show.

This subscription offer is widely used for theatrical or sports seasons, in particular in venues where the layout of the sector, row and place remain sent and therefore allow the subscriber to always use the same seat .

The fixed-shift season ticket allows the spectator to access all the performances foreseen by the program announced at the beginning of the season. Usually, at the end of the subscription term, the customer has a right of first refusal . In other words, it will have a certain period of time in which it will be able to exclusively exercise the renewal of the season ticket for the same place (in the case of a numbered seat).

Are you a new organizer? Contact   to realize your event.

On the Clappit Full Ticketing platform, the season is the set of all the performances of an event. The ticketing season can therefore be, for example,
the tour of a singer or the entire football league of a team.

Are you a new organizer? Contact us to create your event with a customizable automated ticketing system.

The Clappit ticketing platform allows you to create events with ticket sales also in the form of a subscription, even with a free shift, naturally in compliance with the rules on the show.

This subscription offer is widely used, for example, for theatrical seasons . The theater publishes the billboard with all the events of the season's performances. With the free-shift season ticket, the viewer acquires the right of entry to a finite number of performances compared to the total scheduled.

The spectator must therefore, from time to time, choose which performance to participate in order to proceed with the issue of the ticket, technically called the subscription rate . In this type of season ticket it is therefore very important for the spectator to move with a sufficient margin of advance, especially on events with high demand.

The use of a free-shift subscription does not give the right to always get the same place for all performances, from time to time must select the viewer with the availability. The rate of the subscription can also be issued directly to the gates of a turnstile .

Are you a new organizer? Contact   to realize your event.

A subscription is a set of performances that occur in the same place over a certain period of time.

Are you a new organizer? Contact   to realize your event.

A buyer is the definition of a price depending on the peculiarity of the buyer. For example, in the first red ring sector, there may be the entire buyer, reduced or under 12. The buyer is therefore transversal on each defined price sector. In order to sell entry tickets, it is necessary to define at least a price sector and a buyer.

Are you a new organizer? Contact   to realize your event.

A price sector is the price defined for a specific sector. For example, in the first ring sector there may be first red, blue, green or orange ring, which have different prices.

Are you a new organizer? Contact   to realize your event.

A sector is a group of places with the same characteristics in a venue. For example, in one stage, the first ring is a sector.

Space is the physical place where the event takes place or where the venues for multiple performances are included. For example, the Multiplex Cinema is the space, every single room is the venue.

Are you a new organizer? Contact   to realize your event.

The performance consists of one of the dates of a season. For example, during a singer's tour, the Milan evening is a performance.

Are you a new organizer? Contact   to realize your event.